Doctor’s perception of clinical pharmacy services at Universitas Sumatera Utara Hospital

Clinical Pharmacy Services (CPS) play important roles in the clinical setting. This study aims to evaluate CPS based on Doctors’ perception at Universitas Sumatera Utara Hospital, Medan, Indonesia. It was a mixed methods descriptive that used Importance–Performance Analysis (IPA). The quantitative and qualitative data were accessed simultaneously semi-structured interview using questionnaires as guideline. forty-three doctors respondents interviewed from October December 2021. According findings, have collaboration with pharmacists percentages ranging 16% 98%. Furthermore, information drug regulatory aspects, reconciliation, services are Quadrant II, which showed has performed well. Meanwhile, pharmaceutical patient history, well recommendations pharmacy intervention, III. indicated did not consider this service be important. Based note, increasing capacity of is done.